Dream WallsPrivacy policy
Your data, kept simple.
We're a painting company, not a data company. We collect the least we can, we never sell it, and we follow Singapore's Personal Data Protection Act 2012 (PDPA).
The short version
- No cookies, no ad trackers, no sign-ups on this website.
- Our site stats are anonymous. They never include your IP address, name or phone number.
- If you WhatsApp us, we use your name, number and job details only to quote, schedule and do the work.
- We never sell your data. You can ask to see, correct or delete it any time.
1. What we collect
We only collect personal data that you choose to give us, mainly when you contact us on WhatsApp:
- Your name and phone number
- Your address or property type, only when needed to quote or do the job
- Photos, measurements and notes about the work you want done
- Your preferred dates, colours and any payment records for the job
2. Anonymous website stats
To understand what's useful on this site, we run our own simple stats on our own server. No Google Analytics, no Facebook Pixel and no cookies. Here's exactly what is recorded:
| What | Example | Why |
|---|---|---|
| Pages and sections viewed | Prices, colour studio, FAQ | See what's helpful |
| Where you came from | Google, Instagram, a link | Know which channels work |
| Country | Singapore | Worked out from your device's time zone, not your IP address |
| Device type and model | Mobile, iPhone, Samsung Galaxy | Make sure the site works on it |
| Operating system and browser | iOS 18, Safari, Instagram app | Fix display issues |
| Screen size and load speed | 393 × 852, 1.2 seconds | Keep the site fast |
| Video and tool use | Played the video, tried a colour | Improve the content |
To tell one visit from a return visit, your browser keeps a random code (like k3x9q2ma) in its local storage. It isn't a cookie, isn't linked to who you are and is never shared. You can clear it by clearing your browser's site data. Visits from automated bots are ignored.
Server security logs
Like almost every website, our web server automatically keeps standard technical logs, which include IP addresses and browser details. We use these only to keep the site secure and working, for example to block attacks and spot bots. They are not used for our stats or marketing, and they are deleted regularly.
3. WhatsApp enquiries
When you tap a WhatsApp button, your message opens with a short reference code at the end, for example Ref: DW-7K3P. The code tells us which button you tapped and how you found us, together with the anonymous details above. It doesn't contain any personal data, and you can delete it before sending.
Your chat itself is handled through WhatsApp, which is run by Meta. Please read WhatsApp's privacy policy to see how they handle messages.
4. How we use your data
- To reply to you, quote, schedule and carry out your painting or grouting job
- To follow up on warranty or touch-up work
- To issue invoices and keep records the law requires
- To improve our website and services, using anonymous stats only
We won't send you marketing messages unless you ask for them, and you can say stop any time.
5. Who we share it with
We never sell or rent your personal data. We only share what's needed:
- With our own painters and crew, to do your job
- With service providers we rely on, such as WhatsApp for messaging and our website host for running the site
- When the law requires it
This website loads its fonts from Google Fonts, which means your browser connects to Google's servers to fetch them. Google's handling of that is covered by Google's privacy policy.
6. How long we keep it
We keep job records for as long as needed for your warranty and for tax and accounting rules, which is generally up to 5 years. Anonymous website stats and server security logs are trimmed regularly. After that, data is deleted or made anonymous.
7. How we protect it
The site runs on encrypted HTTPS with modern security settings. Our stats dashboard is password protected and hidden from search engines. Only our team can see job details, and only for the job.
8. Your rights
Under the PDPA you can:
- Ask what personal data we hold about you and how we've used it
- Ask us to correct anything that's wrong
- Withdraw your consent for us to use your data, and ask us to delete it
Just WhatsApp us. We'll reply within 30 days, usually much sooner. If you withdraw consent, we may not be able to finish an ongoing job, and we'll tell you if that's the case.
9. Contact and Data Protection Officer
For any privacy question or request, contact our Data Protection Officer:
Dream Walls (SG) Painting Pte. Ltd.
UEN 202527299Z
WhatsApp: +65 9086 4514
If you're not happy with our reply, you can contact the Personal Data Protection Commission.
10. Changes
We may update this policy from time to time. The date at the top always shows the latest version.
Questions?